FAQs

How long will it take to receive my order?

Please allow 1–2 business days for your order to be processed and shipped, unless the product page shows a longer shipping timeframe. Once shipped, standard shipping typically takes 5–7 business days and expedited shipping typically takes 3–5 business days. These are estimates, not guaranteed delivery dates.

See our shipping policy for details.

How do I return a product?

Email support@youngelectricbikes.com before sending anything back. Do not return an item without our written return authorization.

Unopened items: contact us within 3 calendar days of confirmed delivery. 35% of the purchase price and a $35 return-label fee are deducted.

Opened, installed, or used items: the maximum refund is 50% of the purchase price, and a separate $35 return-label fee is deducted.

Original and expedited shipping charges are non-refundable. Items that arrive damaged, defective, or with missing parts, or incorrect items we sent, are handled at no cost.

Here for further refund policy.

How long will it take to receive my refund?

Refunds are issued after an eligible return is received and inspected. Warehouse inspection normally takes about 7 business days after the return is delivered. Approved refunds are normally submitted to your original payment method within 5–7 business days after inspection. Your bank may need additional time to post the refund.

What is the warranty?

Except for products specifically marked “Tested & Returned” or “Certified Pre-Owned,” eligible new products are covered by a one-year limited warranty from the confirmed delivery date against manufacturing defects in materials and workmanship under normal use.

See Section 8 of our Return, Cancellation, Exchange & Warranty Policy for details.