Return, Cancellation, Exchange & Warranty Policy

Effective date: August 27, 2026  ·  Store: Young Electric  ·  Customer support: support@youngelectricbikes.com

Please read this policy before placing an order. By completing your purchase, you acknowledge the shipping estimate, product condition, and other order information displayed on the product page and in your order confirmation.

If you need any assistance, please feel free to contact our after-sales support team at support@youngelectricbikes.com. We are happy to help. Except for products marked “Tested & Returned” or “Certified Pre-Owned,” our products include a complimentary one-year limited warranty as described in Section 8.

1. Shipping estimates and delayed-shipping items

Most products ship within the timeframe shown on their product pages. Certain products may require approximately 1–2 weeks before shipment. When applicable, the estimated shipping timeframe will be disclosed on the product page and repeated in the order confirmation email.

• The stated timeframe is an estimated ship-out timeframe, not a guaranteed delivery date, unless expressly stated otherwise.
• We usually ship orders on the same day they are placed, unless the product page states a delayed-shipping timeframe.
• Please review the displayed shipping timeframe before placing your order.
• If you wish to cancel an order after purchase, please contact Customer Support. Cancellation eligibility is determined by whether the order has shipped, as explained in Section 3.
• If we expect shipment to occur more than 10 business days after the latest originally displayed ship date, we will offer a full cancellation and refund.
• Where applicable law requires a cancellation, refund, or renewed consent for a delay, those legal rights will apply.

2. Changing an address

We usually ship orders on the same day they are placed, unless the product page states a delayed-shipping timeframe. If you need to change the shipping address, please do so as early as possible. Whether an order has already shipped must be verified by Customer Support or the order-management page.

Before shipment

If the order has not shipped, the customer may update the shipping address through the order-management page at no charge. The customer is responsible for checking the recipient name, street address, unit number, city, state/province, postal code, and telephone number.

After shipment

Once an order has shipped, the shipping address can no longer be changed through Young Electric. The customer is responsible for making any available delivery arrangements directly with the carrier or recipient at the original address.

If the customer cannot receive or keep the item at the original address and wishes to send it back, the request will be handled under the applicable return rules in Section 5. Any return, redelivery, or reshipment cost resulting from an incorrect customer-supplied address is the customer’s responsibility, except where the address error was caused by Young Electric.

3. Order cancellations

Before shipment

If you wish to cancel an order, contact Customer Support as soon as possible and state the reason for the request. We will verify the fulfillment status before confirming whether cancellation is available.

• If the order has not shipped, it may be cancelled after Customer Support verifies its status.
• A cancellation is not complete until Customer Support sends written confirmation.
• If the latest promised ship date has passed, contact us. We will verify the updated inventory and shipping estimate and may offer compensation, an alternative product, an upgrade, or cancellation depending on the length of delay.
• If the new estimated ship date is more than 10 business days later than the latest originally promised ship date, the customer may cancel for a full refund.

After shipment

A shipped order cannot be cancelled. If the customer no longer wishes to keep it, the request must be handled under the applicable return rules in Section 5. Refusing delivery without written instructions from us may cause delays, loss, or additional carrier charges.

4. How to request a return

Before sending anything back, email support@youngelectricbikes.com and provide:

1. Order number;
2. Product name or SKU;
3. Reason for the request;
4. Delivery date;
5. Clear photos of the product, factory seals, original packaging, accessories, shipping carton, and shipping label, as applicable;
6. Photos or a short video showing any claimed damage or defect.

Do not return an item without written return authorization. Approved returns must use the return label and destination provided by us. Unauthorized returns, collect-on-delivery shipments, or items sent to another address may be refused.

5. Personal-preference returns

Personal-preference reasons include changing your mind, no longer needing the product, ordering the wrong model or color, finding another product, or deciding not to keep an item where the product is not defective and is materially consistent with its description.

Personal-preference returns are not free and must satisfy all applicable conditions below.

A. Unopened items

An unopened personal-preference return may be requested only when:

• Customer contacts us within 3 calendar days of confirmed delivery;
• Product remains unopened, unused, and uninstalled;
• Factory seals are intact;
• Original packaging, manuals, accessories, parts, and gifts are complete;
• Customer supplies the requested photographs before approval;
• Item is returned using our approved label and instructions.

Deductions:

• 35% of the product’s actual purchase price as a return-processing and depreciation fee;
• $35 return-label fee;
• Original and expedited shipping charges are non-refundable, except where required by law.

B. Opened, installed, or used items

If an item has been opened, assembled, installed, or used for a personal-preference reason:

• The maximum refund is 50% of the product’s actual purchase price;
• A separate $35 return-label fee is deducted;
• Original and expedited shipping charges are non-refundable;
• Original packaging, accessories, parts, manuals, and included gifts must be returned;
• Final eligibility and refund are determined after warehouse inspection.

Missing parts, customer-caused damage, alteration, improper installation, contamination, excessive wear, or a condition that prevents resale may result in a reduced refund or denial, subject to applicable law. We will provide inspection evidence if the final deduction differs materially from the estimate.

6. Personal-preference exchanges and product changes

Before shipment

An eligible product or variant change is free before shipment, subject to inventory availability. The customer must pay any upgrade difference; an approved downgrade difference will be refunded.

Shipped but unopened

An exchange may be approved after photo verification of intact factory seals and packaging.

• $35 return-label/intercept fee applies;
• Customer pays any upgrade difference;
• An approved downgrade difference is refunded;
• Replacement normally ships after the original item is received and inspected.

Shipped and opened

An exchange may be approved if the item remains complete and returnable.

• 35% of the original item’s actual purchase price is charged as a depreciation and processing fee;
• A separate $35 return-label fee applies;
• Customer pays any upgrade difference; an approved downgrade difference is refunded;
• Replacement ships after inspection and approval.

These personal-preference exchange charges do not apply to verified defects, transit damage, missing parts, or incorrect items sent by us.

7. Damage, defects, missing parts, and incorrect items

Contact us promptly with the order number, description, photos, and, where helpful, a short video.

Depending on the issue, we may provide one or more of the following at no cost:

• Installation or troubleshooting assistance;
• Replacement for a damaged, defective, or missing part;
• Replacement product;
• Prepaid return label;
• Refund where appropriate or required.

For minor cosmetic damage that does not affect safety or normal function, we may offer a replacement part or an optional partial refund if the customer prefers to keep the item. Acceptance of a partial refund is voluntary.

For serious damage, safety concerns, or a defect that prevents normal use, we will not require the customer to accept a minor partial refund as the sole remedy. We may arrange a free replacement or refund, subject to applicable rights and verification.

8. One-year limited warranty and Certified Pre-Owned products

Except for products specifically marked “Tested & Returned” or “Certified Pre-Owned,” eligible new products are covered by a one-year limited warranty from the confirmed delivery date against manufacturing defects in materials and workmanship under normal use.

The warranty may include troubleshooting, replacement parts, repair, replacement, or another legally appropriate remedy.

Tested & Returned / Certified Pre-Owned products

Products identified on the product page, product title, variant, or order as “Tested & Returned” are previously used or returned products sold as Certified Pre-Owned. These products are not eligible for returns and are not covered by the complimentary one-year limited warranty described above.

If a replacement part is needed, the customer may contact Customer Support to ask about availability and purchase options. Replacement parts, service, and shipping may be charged separately.

This exclusion does not limit any specific written guarantee displayed for that Certified Pre-Owned product or any consumer right that cannot legally be waived.

The warranty does not cover:

• Normal wear and tear;
• Cosmetic changes that arise after normal use;
• Damage caused by misuse, impact, neglect, improper storage, water, extreme conditions, incorrect assembly or installation;
• Unauthorized alteration or repair;
• Loss of removable parts after delivery;
• Products not purchased from Young Electric;
• Products marked “Tested & Returned” or “Certified Pre-Owned,” except for any specific written guarantee displayed for that product or mandatory legal rights.

Proof of purchase and reasonable photo/video evidence may be required.

9. Inspection and refunds

• Refunds are issued only after an eligible return is received and inspected, unless we confirm otherwise in writing.
• Warehouse inspection normally takes approximately 7 business days after delivery of the return.
• Approved refunds are normally submitted to the original payment method within 5–7 business days after inspection.
• Banks and payment providers may require additional posting time.
• Refund calculations use the product’s actual purchase price after discounts.
• Refunds will not exceed the amount originally paid.

10. Non-returnable conditions

Except for verified defects, shipping damage, incorrect items, warranty rights, or mandatory legal rights, we may refuse returns that are:

• Requested outside the applicable return window;
• Sent without authorization;
• Missing major components, serial labels, accessories, or original packaging;
• Altered, improperly installed, misused, or damaged by the customer;
• Marked Final Sale, personalized, or customized before purchase.

11. Mandatory consumer rights

This policy does not exclude, limit, or replace consumer rights that cannot legally be waived. If the law applicable to your purchase provides a longer withdrawal period, different refund rights, or another mandatory remedy, that law controls.

12. Contact us

Email: support@youngelectricbikes.com
Business hours: Monday–Friday, 9:00 AM – 5:00 PM Pacific Time (PT)
Return address: Do not ship to our business address unless it appears in your written return authorization.