Shipping policy

Shipping Policy

We understand the importance of timely delivery and strive to process and ship your orders efficiently. This Shipping Policy should be read together with our Return, Cancellation, Exchange & Warranty Policy.

Order processing

  • Please allow 1–2 business days for your order to be processed and shipped. We usually ship orders on the same day or next business day, unless the product page states a delayed-shipping timeframe.
  • Certain products may require approximately 1–2 weeks before shipment. When applicable, the estimated shipping timeframe is shown on the product page and repeated in your order confirmation email.
  • Once your order has shipped, you will receive an email containing tracking information.

Shipping area

We currently offer shipping within the United States and Canada.

Shipping methods & fees

  • United States: Standard shipping is FREE on all products. Expedited shipping is available for a $15 fee.
  • Canada: Standard shipping is CAD $10. Expedited shipping is available for a CAD $25 fee.

Shipping time

  • Shipping time is estimated and commences from the ship-out date, not the order date. The stated timeframe is an estimated ship-out timeframe, not a guaranteed delivery date, unless expressly stated otherwise.
  • Standard shipping typically takes 5–7 business days.
  • Expedited shipping typically takes 3–5 business days.

Delays and cancellations

  • If your delivery exceeds the promised time, please contact us at support@youngelectricbikes.com. We will investigate and take appropriate action, which may include compensation, a resend, an alternative product, an upgrade, or cancellation depending on the length of the delay.
  • If we expect shipment to occur more than 10 business days after the latest originally displayed ship date, we will offer a full cancellation and refund.
  • Cancellation eligibility depends on whether the order has shipped. See Section 3 of our Return, Cancellation, Exchange & Warranty Policy.

Address changes

If you need to change your shipping address, please contact us as early as possible. Address changes are possible only before shipment. See Section 2 of our Return, Cancellation, Exchange & Warranty Policy.

Shipping damage, defects, or missing parts

If an item arrives damaged, defective, or with missing parts, contact us promptly (within 7 days of delivery is recommended) with your order number and dated photos or a short video. These cases are handled at no cost under Section 7 of our Return, Cancellation, Exchange & Warranty Policy.

Returns, exchanges & warranty

For returns, cancellations, exchanges, and warranty coverage, please see our Return, Cancellation, Exchange & Warranty Policy.

Contact

For any other inquiries, please contact us at support@youngelectricbikes.com.